Trial Policy
The Saddle Bank offer 5 day trials on all saddles to UK Mainland customers.
The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and to ensure the saddle is fit for purpose. This is your responsibility to ensure the fitting appointment is scheduled within the 5 day trial. The Saddle Bank will not be held liable for any costs associated with the fitting of the saddle.
If the saddle is not suitable, you must notify The Saddle Bank by day 5 of the trial. You can notify us by booking the returns courier on our Returns Form page.
The saddle must be returned by day 6 otherwise £3 per day is charged for each subsequent day the saddle is returned late, effective as of day 7, up to a maximum of 14 days from the delivery date. If you wish to return the saddle after this time, please refer to the buy back policy.
Once the saddle has been received back, the saddle is inspected and your refund will be processed within 3 working days. Please allow a further 3-5 days for the refund to show on your card/account.
The Saddle Bank charge a postage charge to get the saddle(s) to you. Delivery charges are specified on the Delivery Information Page. The postage charge is non-refundable. Additional charges for postage upgrades such as Saturday delivery are also non-refundable.
If you need to return a saddle please book your return via the returns form. There is a returns postage fee of £25 for UK mainland. There is no need to pay this upfront. This will simply be deducted from the refund due to you.
There is a £10 fee for trialling a saddle which contributes towards admin, packaging, handling, transaction fees and recleaning costs associated with the trial. This will be deducted from the refund due to you.
When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.
You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day. The courier will text and email you a 1-hour timeslot on the morning of the collection date so please ensure you enter your mobile number/email address correctly when placing your order.
You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.
New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.
Stirrup leathers must be attached underneath the flap to ensure this is not marked.
You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.
Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.
Cavaletti jump saddle
I recently bought a Cavaletti jump saddle from the Saddle Bank. I am from the USA, so my bank was gi
Easy Service!
Staff were so very knowledgeable and helpful. It was very easy to order a saddle for trial and very
Fantastic service
Really impressed with the service. Fast delivery and great quality of the product and as described
FANTASTIC
Great customer service, fast and reliable! Super great quality products also!!! 🤩🙌⭐️
Excellent service
Ordered a saddle that sadly didn’t fit. The saddle was as described but just didn’t fit my hors
Saddle Bank - the best!
Thank you so much for another fabulous, absolute bargain of a saddle. This is all with the reassuran
Kent & Masters Pony Saddle
Excellent service quick delivery, having 5 days to try out a saddle make so much senses so you can g
Gullet purchase
Easy to find the gullet I needed on website. Easy to order and pay and arrived before expected...tha
Super speedy
Great service
Great selection of saddles
I found a model i d been on the lookout for for a while. It was a nice example, fitted beautifully.
Great service and so easy
The Saddlebank offers such a fabulous service. Within a week of making an email enquiry, I had the m
Excellent service
Great service - excellent communications, friendly and efficient. Would definitely recommend.
FABULOUS SERVICE.
The ordering process was easy. An hour after I ordered I recieved a phone call checking the gull
Amazing!!
Great choice of saddles, it arrived so quickly with loads of information to help make sure it’s th
Super helpful
Quick responses to emails, I had lots of questions about the saddle as well as accessories and I alw
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