Trial Policy
The Saddle Bank offer 5 day trials on all saddles to UK Mainland customers.
The 5-day saddle trial begins on the day the saddle is received by you and includes weekends and public holidays.
We recommend getting a qualified saddle fitter to check the fit and suitability of the saddle during your 5-day trial and to ensure the saddle is fit for purpose. This is your responsibility to ensure the fitting appointment is scheduled within the 5 day trial. The Saddle Bank will not be held liable for any costs associated with the fitting of the saddle.
If the saddle is not suitable, you must notify The Saddle Bank by day 5 of the trial. You can notify us by booking the returns courier on our Returns Form page.
The saddle must be returned by day 6 otherwise £3 per day is charged for each subsequent day the saddle is returned late, effective as of day 7, up to a maximum of 14 days from the delivery date. If you wish to return the saddle after this time, please refer to the buy back policy.
Once the saddle has been received back, the saddle is inspected and your refund will be processed within 3 working days. Please allow a further 3-5 days for the refund to show on your card/account.
The Saddle Bank charge a postage charge to get the saddle(s) to you. Delivery charges are specified on the Delivery Information Page. The postage charge is non-refundable. Additional charges for postage upgrades such as Saturday delivery are also non-refundable.
If you need to return a saddle please book your return via the returns form. There is a returns postage fee of £25 for UK mainland. There is no need to pay this upfront. This will simply be deducted from the refund due to you.
There is a £10 fee for trialling a saddle which contributes towards admin, packaging, handling, transaction fees and recleaning costs associated with the trial. This will be deducted from the refund due to you.
When packaging your saddle for return you will need to remove the old address label prior to the courier driver collecting it.
You must be available for the courier to collect the saddle between 08.00-17.00pm on the agreed collection day. The courier will text and email you a 1-hour timeslot on the morning of the collection date so please ensure you enter your mobile number/email address correctly when placing your order.
You are liable for the saddle whilst on trial. Please handle the saddle with care. Note any damage caused to the saddle could result in a deduction from your refund due, if returned.
If we do not hear from you by the 6th day after you have received the saddle, we shall assume that you are happy with your purchase, and thereby the sale is final.
New saddles can be tried on, but use must be limited to ensure the saddle remains in a new condition.
Stirrup leathers must be attached underneath the flap to ensure this is not marked.
You can have the saddles for up to 5 days however we request that they are only tried for a limited period, otherwise the condition of the saddle will deteriorate.
Any excessive wear on the saddle will result in a reduction of your refund to reflect the new selling price as an ex-demo saddle.
GFS Monarch Saddle
Love my new GFS Monarch saddle. Easy to order. Arrived fast from UK yo USA. Packed very well exceed
Highly Recommend
Bought a new saddle and sold one, all within 24 hours. Could not fault any of the process at all. Re
Bates saddle
Extremely pleased with the saddle which is in beautiful condition, extra photos supplied so I could
Purchased a second hand dressage saddle. Arrived p...
Purchased a second hand dressage saddle. Arrived promptly, as described. With an exchange/refund pol
John Whittaker
Great service, thank you!
Saddle lone and return
At first I got annoyed as the saddle I chose would not let me make a payment.so I phoned and got it
Dressage saddle
The website was easy to use and the saddle I pick was delivered quickly, very impressed and love the
Saddle return
Even though I decided not to keep the saddle they were excellent!
Sell a saddle
Quick no hassle sale. Collected from home and same day payment. Thank you
Really great service
I needed a new dressage saddle and also needed to sell another one. The saddle bank were super helpf
Easy and quick sale of my saddle
Such an easy way to sell your saddle. I was offered a fair price and an option to either sell direct
Saddle sale
A perfect straight forward sale achieved. These guys quickly answered my questions and gave their pr
Great Service, Highly Recommend
I needed to sell my saddle fast, as I had already paid out for a new one. Saddle Bank were excellen
Sold my saddle
Very efficient service prompt valuation and very detailed but straightforward instructions on how be
Sold saddle- excellent service
So pleased to have sold my saddle through the saddle bank, the process was so easy and price offered
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